Return/Refund Policy

Welcome to The Fengshui Code. We understand the importance of flexibility in scheduling and the value of satisfaction for our clients. This policy outlines the conditions under which returns and refunds are accepted for our services.

Refund Conditions:

  • Cancellation Policy: Full refunds are provided only if the consultation is cancelled at least 48 hours prior to the scheduled appointment time. This allows us to manage our schedule and offer the slot to other clients.
  • Fraudulent Refunds or Chargebacks: Please note that any attempt to obtain a fraudulent refund or a chargeback will be taken seriously and addressed accordingly. We believe in fair and honest transactions and expect the same from our clients.

Time Frame for Refunds:

  • Clients are eligible to receive full refunds within 14 days following a valid cancellation. This period allows us to adequately process the request and ensure a smooth transaction.

Process for Requesting a Refund:

  • To initiate a refund, please contact us through the channels provided on our website or your booking confirmation email.
  • Provide us with your booking details and the reason for the refund request.
  • Once we receive your request, our team will review it and inform you of the process and timeline for the refund.

Additional Information:

  • We aim to handle each refund request with care and understanding. However, we reserve the right to refuse refunds that do not meet our policy criteria.
  • Refunds will be processed to the original method of payment unless otherwise specified and agreed upon.
  • Please allow some time for the refunded amount to reflect in your account, as processing times may vary depending on your bank or payment provider.

Contact Us: For any questions or further clarification regarding our Return/Refund Policy, please feel free to contact us. Our team is committed to ensuring your satisfaction and will be happy to assist you.

Policy Amendments: The Fengshui Code reserves the right to modify this Return/Refund Policy at any time. Any changes will be effectively immediately upon updating the policy on our website.

Thank you for choosing The Fengshui Code for your Fengshui consultation and product needs. We look forward to serving you with integrity and professionalism.